We offer free returns and exchanges within Europe, within 30 days of receiving your order, on items in their original condition and packaging. Register your return through our Returns Portal to start the process. For returns outside the EU, shipping costs may apply. Visit our Returns and Exchanges page for full details.

Duca del Cosma warrants its footwear against defects in materials and workmanship for one year from the original date of purchase. For full details, please visit our Warranty and Complaints page.

Please ensure you obtain a proof of posting receipt and keep this safe until your refund has been processed. Claims for lost returns will be refused if there is no receipt to prove the item was sent back to Duca del Cosma.

We apologize if this has happened. If you receive an item that is damaged or defective, please contact our Customer Support team with your order number and photos of the issue, and we will arrange a replacement free of charge or a refund as required.

If an incorrect item has been delivered, or you have received a damaged parcel with missing items, please follow the same process: contact our Customer Support team with your order number and details, and they will assist you from there.

If you purchased your item from a Duca del Cosma retailer, either in store or via any website other than ducadelcosma.com, the retailer's own returns policy and warranty offer applies. You must return the item to that retailer.

Returns of items bought on Amazon, eBay, or other online stores not owned by us can only be processed by the respective stores. The same applies to items bought in physical stores. We can only service purchases made through our own online store.

Failure to comply with these terms means we reserve the right to refuse your return. Should there be any issues with your returned items, you will be contacted by email.