Warranty and Complaints

If you have a complaint regarding a product purchased from Duca del Cosma, please contact us at info@ducadelcosma.com. Please include a short description of the issue, photos showing the defect, and your order number. We will respond to your complaint as soon as possible.

Please note: items purchased through a retailer, pro shop, Amazon, eBay, or another third party marketplace must be handled through that retailer. We can only service purchases made directly through our own online store.

Warranty Period

The warranty period is 12 months, in accordance with Dutch and EU consumer law. If a complaint arises outside this 12 month period, a factory warranty may apply in specific cases. Our warranty terms are based on the guidelines of the Dutch Rijksoverheid and the European Consumer Centre. The warranty period begins from the date of purchase, and proof of purchase is required to validate any claim.

The following are not covered under warranty: normal wear and tear of outsoles, uppers, heels, and toes, fading or rubbing of colors, prints, or materials, wear to insoles or lining due to excessive perspiration, broken zippers or other closures, and damage caused by incorrect use of the product. Duca del Cosma is not responsible for costs or losses resulting from these excluded causes.

If we are unable to reach an agreement about your complaint, you may bring your case to the Geschillencommissie Thuiswinkel, Postbus 90600, 2509 LP Den Haag (www.sgc.nl).

Limited Waterproof Warranty

Duca del Cosma warrants that eligible golf shoes will be waterproof, up to 4 cm above the tread, under normal use for one year from the date of original purchase, provided the shoes have not suffered cuts, abrasions, or other damage, and have not been altered, misused, or mistreated.

How to Submit a Warranty Claim

To submit a warranty claim, email us at info@ducadelcosma.com with your order number, a description of the issue, and clear photos of the affected area. Our customer service team will review your claim and reach out with next steps. Depending on the situation, this may include a replacement, repair, or another resolution at our discretion.