Data Collection

The protection of your privacy is important to Duca del Cosma. This statement discloses information practices of Duca del Cosma, including what type of data we may collect and hold, how it is used and with whom the data is shared. It also explains how you can contact us if you have any queries or concerns about your personal information.

This Privacy Statement is applicable to data collected by Duca del Cosma Africa. In order to help you understand how we will use the data you provide, guidelines have been created.

In general, it is possible to access our website without supplying any personal data. In the cases where personal information is collected it is used primarily to best provide the services you might request and secondly to improve how Duca del Cosma might serve you, by making appropriate use of the information (to associate with purchases).

When you browse our site, we may also automatically receive and store certain personally non-identifiable information (“Log Data”). This Log Data includes your computer’s internet protocol (IP) address, browser type or the domain from which you are visiting, the site pages you visit, the search terms you use, and any advertisements on which you click. This is information that helps us learn about your browser and operating system. For most users accessing the Internet from an Internet service provider, the IP address will be different every time you log on. We use Log Data to provide you with the services and pool it with other information to monitor the use of the services, and for the technical administration of the services. We do not associate your IP address with any other Personal Information to identify you personally, except in cases where we are asked to comply with a subpoena or other legal demand or where we suspect that there has been a violation of our policies, our Terms of Service and/or applicable law.

When visiting our physical stores, you may be asked by our staff members to join our in store loyalty programme. By opting into our loyalty programme, personal information like names, email addresses, home addresses, telephone numbers, date of birth and orders/purchases information is collected. Your information will solely be used to send you sales, product and marketing information.

To the extent permissible under applicable law, we use your information to:

• Provide any information and services that you have requested
• Manage our relationship with you (e.g.: via customer services and support activities)
• Monitor, measure, improve, and protect our content, website, applications and services, and provide an enhanced, personal, user experience for you
• Undertake internal testing of our website, applications, systems and services to improve their security and performance. In these circumstances, we anonymise any information used.
• Provide you with any information that we are required to send you to comply with our regulatory or legal obligations
• Detect, prevent, investigate, or remediate crime, illegal, or prohibited activities, or to otherwise protect our legal rights (including liaison with regulators and law enforcement agencies for these purposes)
• Contact you to find out if you would like to take part in any of our further customer research (e.g.: feedback on your use of our applications, products, and services)
• To monitor, carry out statistical analysis and benchmarking, provided that in such circumstances, it is on an aggregated basis, which will not be linked back to you or any living individual
• Deliver targeted advertising, marketing (including in-product messaging), or information to you, which may be useful to you, based on your use of our website and services
• Deliver joint content and services with third parties with whom you have a separate relationship (e.g.: social media providers)
• Provide you with location-based services (e.g.: advertising and other personalised content), where we collect geo-location data

Unless required to do so by law and as set out in this policy, we will not share, sell or distribute any of the information you provide to us without your consent.

Third Party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide us.

For these providers, we recommend that you read their privacy policies, so you can understand the way your personal information will be handled by these providers.

We may share your information with third-party platform providers (such as Facebook, LinkedIn Google, TikTok, YouTube, and Twitter) to serve targeted advertising / content to you via the relevant third-party platform, based on your profile / interests. Your information is used by the third-party platform provider to identify your account and serve advertisements to you. You can control what advertisements you receive via the privacy settings on the relevant provider’s platform and you should consult the third party’s help / support centre for more information.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s terms and conditions.

Links

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Data Storage And Security

To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

We keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction, or damage. We do our best to protect your personal information, but we cannot guarantee the security of your information if it is transmitted to our website, applications, or services, or to other websites, applications, and services, via an internet or similar connection. We will retain your information for a reasonable period or as long as the law requires. This information will be treated in accordance with South African Law.

If you provide us with your personal information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the internet or electronic storage is 100% secure, we follow and implement additional generally accepted industry standards.

We do not store credit card details on our website, this information is securely stored with our trusted 3rd party payment gateway, Peach Payments. Please visit their Privacy Policy for more information.

All newsletter subscribers, (i.e. our emailer database) information safely secured within Klaviyo (our emailer marketing platform). Please refer to their Privacy Policy for more information. Klaviyo's Privacy Policy.

Cookie Policy

Cookies are small text files that are transferred from our websites, applications, or services and stored on your device. We use cookies to provide you with a more personalised service and to help make our websites, applications, and services better for you.

Our cookies may be:

Session cookies: temporary cookies that identify and track users within our websites, applications, or services and are deleted when you close your browser or leave your session in the application or service, or

We use the following types of cookies:

Strictly Necessary Cookies

These are cookies that are needed for our websites, applications, or services to function properly.

Performance Cookies & Analytics Technologies

These cookies collect information about how visitors and users use our websites, applications, and services. For instance, it can gather information about which functionality visitors use most often, and if they get error messages from areas of the websites, applications, or services. These cookies don’t collect information that identifies a visitor or user. All information these cookies collect is aggregated and therefore anonymous. We only use these cookies to improve how our website, applications, and services work.

Functionality Cookies

These cookies allow our websites, applications, and services to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personalised features. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operators’ permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often, targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Web Beacons & Parameter Tracking

We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails. These web beacons collect limited information and does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.

Consent

When you provide us with personal information via one of our online touch points (such as a web form, lead form, social lead), you consent to our collecting it and using it only for the reason for which you sent us your information.

Where we ask for your personal information for a secondary reason, like marketing or research, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How to Withdraw Your Consent

If you change your mind after you have opted in, you may withdraw your consent for us to contact you, collect more information, use, or disclose your information, at any time, by contacting us at

info@ducadelcosma.co.za
021 506 6900
40 Gold Street, Northgate Estate, Milnerton, Cape Town

If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Note that continued use of the service will signify that you agree to any such changes.

Email Disclaimer – Relating to Email Signatures

YOU AS RECEIVER OF THIS ELECTRONIC MAIL/ DATA MESSAGE, BEAR THE ONUS TO READ THIS DISCLAIMER.

Information contained herein is strictly confidential and solely intended for the person/entity that it is addressed to. Unauthorized distribution /use of this electronic mail/data message is strictly forbidden. Duca del Cosma Africa, nor any of its subsidiaries, associated or affiliated, companies, employees, or its agents, shall not be responsible, nor liable for any costs (including legal costs), losses or damages, whether such damages are direct, indirect, consequential or take place in any other form, which are caused by incomplete transmission of data, disrupting programs or features, viruses, malware, key loggers, unauthorized monitoring, interception, packet sniffing, disrupting source codes, meta tagging, third party websites, phishing sites, or any other disabling / destructive forms of data sent or received. Any electronic mails/data messages that are unrelated to the official business activities of Duca del Cosma Africa, or any of its associated divisions, shall not be considered to be endorsed nor ratified by it. No contractual obligation shall be formed in any manner unless it is approved by the directors of Duca del Cosma Africa, or any of its associated divisions. In the event you receive this mail in error, kindly contact the sender immediately to allow the sender to take the appropriate action. This disclaimer and all procedures of Duca del Cosma Africa, or any of its associated divisions, including but not limited to invoicing and administering user’s accounts are subject to the provisions of the Protection of Personal Information Act 4 of 2013 (“POPI”) and the Consumer Protection Act 68 of 2008 (“CPA”), where applicable. For more information relating to Duca del Cosma Africa’, or any of its associated divisions, privacy policy, please visit Duca del Cosma (PTY) Ltd’s website for access to the Website, Cookies and POPI Policy.

South African Law

1. This site is offered, controlled and run from the Republic of South Africa. As such it is governed by South African legislation, and subject to the disputes clause in these Terms & Conditions.
2. You and Duca del Cosma are subject to the non-exclusive jurisdiction of the South African courts. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions.
3. Should any court or qualified authority find that any of the terms are invalid or unenforceable, the remainder of the terms and conditions will remain standing, despite invalidity or unenforceability of an individual term.

Questions & Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact us at info@ducadelcosma.co.za