Returns and Exchanges

Not completely happy with your order? No problem. At Duca del Cosma, we want you to love your purchase. If not, you can return your item within 30 days of receipt or exchange it for another size or style, both registered through our Returns Portal.

How It Works

1. Register your return through our Returns Portal
2. Choose whether you would like a return (refund) or an exchange (different size or model). Exchanges are free of charge within Europe. For returns, shipping costs may apply, and refunds will exclude the original shipping fee.
3. Always include your packing slip in the package

Start a Return

We will process your exchange or refund within 10 working days of receipt.

Important to Know

• Exchanges are free of charge within Europe
• Returns are possible worldwide, though shipping costs may apply
• Your order number always begins with DC
• Returns must be registered within 30 days of receiving your order
• Items must be in their original condition and packaging
• Any free gifts must be returned along with your order
• For returns or exchanges outside the EU, all shipping costs are your responsibility
• A different policy applies to products that are damaged, worn, or used

Can I Exchange a Product?

Yes, exchanges for a different size or model can be arranged free of charge within Europe through our Returns Portal. Simply register your return and select the exchange option.

What if the Product Received is Faulty or Incorrect?

We apologize if this has happened. If you receive an item that is damaged or defective, please contact our customer service team at info@ducadelcosma.com with your order number and photos of the issue, and we will arrange a replacement free of charge or a refund as required.

If an incorrect item has been delivered, or you have received a damaged parcel with missing items, please follow the same process and a member of our Customer Care team will be in touch to assist you.

What if Duca del Cosma Does Not Receive Your Returned Item?

Please ensure you obtain a proof of posting receipt and keep this safe until your refund has been processed. Claims for lost returns will be refused if there is no receipt to prove that the item has been sent back to Duca del Cosma.

What if I Purchased an Item From a Duca del Cosma Retailer and Wish to Return or Exchange It?

If you purchased your item from a Duca del Cosma retailer, either in store or via any website other than ducadelcosma.com, the retailer's own returns policy and warranty offer applies. You must return the item to that retailer.

Returns of items bought on Amazon, eBay, or other online stores not owned by us can only be processed by the respective stores. The same applies to items bought in physical stores. We can only service purchases made through our own online store.

Failure to comply with these terms means we reserve the right to refuse your return. Should there be any issues with your returned items, you will be contacted by email.