WARRANTY AND COMPLAINTS
If you have a complaint regarding a product or service purchased from Duca del Cosma please then please contact us at firstname.lastname@example.org. Please mention within your email a short description and pictures of the discrepancy, your order number and customer number. We will try to reply to your complaint as soon as possible.
Please note: Complaints on items purchased on Amazon or eBay can only be processed by the respective stores. The same policy applies to items bought in physical stores. We can only service purchases from our online web store.
The warranty time is according to Consumer law is 12 months. If there are any complaints about the product outside of this warranty period of 12 months then it is possible that there is a factory warranty. This is only applied in some specific cases. The warranty and warranty period are based on the guide lines of the Dutch Rijksoverheid.nl and European Consumer Centre. The warranty period will start from the moment the product is bought and proof of purchase will be required to validate the warranty.
Complaints that don’t fall within the warranty are: wear and tear of outsoles, uppers, heels and toes, rubbing off of colours/prints/material etc., wear to the insoles/lining due to excessive transpiration, broken zippers and other means of closures, and any other complaints caused by incorrect usage of the product. Duca del Cosma will not be responsible for any dissuade and will not be liable to refund any of the above-mentioned cases. If for some reason you cannot come to an agreement with us about your complaint, then you can always put your case forward to the Disputes Committee Thuiswinkel, Postbus 90600, 2509 LP Den Haag (www.sgc.nl).
LIMITED WATERPROOF WARRANTY
Duca del Cosma warrants that certain golf shoes will be waterproof (up to 4 cm above tread) in normal use for one year from the date of original purchase, provided that the shoes have suffered no cuts, abrasions, or other damage and have not been subjected to alteration, misuse, abuse or other mistreatment.