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Terms and Conditions

TERMS AND CONDITIONS

By using the Duca del Cosma website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.

You must be aged 18 years or older to buy goods from this site.

 

ABOUT DUCA DEL COSMA

Duca del Cosma is the trading name of Duca del Cosma B.V., registered in The Netherlands.

Registered office:
Duca del Cosma B.V.
De Corridor 27,
3621 ZA, Breukelen
The Netherlands

Company registration number: 65944399
VAT registration number: NL856327487B01

 

GUARANTEE

By Consumer Law, Duca del Cosma products have a six-month warranty. Product complaints outside of this six-month warranty period may in certain cases be covered by a factory warranty.

The warranty policy and period are based on the general policy outlined by the Dutch Rijksoverheid (web: rijksoverheid.nl). The warranty period is initiated at the point of purchase.

The following complaints are not covered by the warranty: wear and tear of outsoles, uppers, heels and toes, rubbing off of colours/prints/material etc., wear to the insoles/lining due to excessive transpiration, broken zippers and other means of closures, in addition to complaints caused by incorrect usage of the product.

Duca del Cosma will not be liable to refund any of the above-mentioned cases.

 

DELIVERY TIMESCALES

We aim to deliver your order by the specified date/time in the dispatch confirmation email. Within The Netherlands, this can range from 1 to 3 working days. Within Europe this is 2 to 7 working days, shipments outside of Europe can take up considerably longer. Any delivery timescales should be taken as a guideline and not a guarantee of a delivery date. In the event that your delivery is delayed due to unforseen circumstances outside of our control, we will do our best to update you on the estimated delivery time.

DELIVERY COSTS

Duca del Cosma will charge standard shipping costs per purchase. This may vary per country depending on the location where the order is placed.

COMPLAINT RESOLUTION

In the event that you have a complaint regarding a product or service purchased from Duca del Cosma, please contact us at [email protected]. Please include in your email a short description of your complaint, your order number and customer number, as well as images of the defective product if relevant. We will attempt to resolve your complaint as soon as possible.

Please note that complaints regarding items purchased from external sites such as Amazon and eBay can only be processed by the respective site. The same policy applies to items bought in physical stores. We can only service purchases from our online web store.

 

DAMAGED OR DEFECTIVE GOODS

If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund the price of the goods as required. Simply return the goods to us with a proof of purchase.

RETURNS POLICY

Returns can be issued to the following address:

Hogenes Warehousing B.V.
Attn. Returns Duca del Cosma
Hoorn 133
2404 HH  Alphen aan den Rijn
The Netherlands

Customers can return any item for an exchange or refund within 14 days of delivery. Returned items must be returned to us unworn, in the original condition received, accompanied by the order invoice.

We will refund the full amount for the returned goods or give you an exchange as required. If you would rather have replacement goods, Duca del Cosma can arrange for delivery to you; this constitutes a separate contract between you and Duca del Cosma.

We advise that items be sent by a recorded postal service, and for a proof of postage to be obtained as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse. This will ensure that you will receive a full refund even if your goods are mislaid in the post.

Please don't forget to complete your returns form and details of the refund or exchange you require. Once your goods are accepted back into stock you will be issued with an exchange or refund. We can only refund the to the payment method originally used for payment. Please tell us why you are returning your item(s) to help us to improve our service and goods in the future. We endeavor to process postal return refunds/exchanges as soon as possible, but please allow 10 working days to be credited in your account.

Please note that items purchased from external sites such as Amazon and eBay can only be processed by the respective site. The same policy applies to items bought in physical stores. We can only service purchases from our online web store.

 

ORDER ACCEPTANCE AND CONTRACT

We send you a confirmation email within 24 hours of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation email, we are unable to change the details of the order (product, quantities or delivery address). Please ensure you review your details before completing the checkout process.

There is a delay between the point of order placement and order acceptance. The order confirmation email is not a guarantee of stock availability. The stock of particular items may change before the date of dispatch. If an item is not in stock at the time of order processing, we will alert you immediately and you will not be charged for the out of stock item(s).

The contract between us for products sold via the site is initiated when we send a dispatch confirmation e-mail. Any products in the same order which have not been confirmed in the confirmation email do not form part of that contract. At the point of dispatch, your card will be debited for items that have been shipped.

If your order has already been dispatched, it can no longer be cancelled; however, you can return it within 14 days of purchase. Please refer to our Returns Policy for details of how to return goods.

Duca del Cosma reserves the right to refuse any order.

 

QUANTITY RESTRICTIONS & BULK BUYING

Should we suspect customers are buying items in bulk, and not for personal use, these orders may be cancelled. Duca del Cosma reserves the right to cancel orders containing items suspected of being purchased for re-sell or wholesale.

INTELLECTUAL PROPERTY RIGHTS

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site, together with all software compilations, underlying source code and software in the site are protected by copyright, trademark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Duca del Cosma. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Duca del Cosma. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

ACCURACY OF CONTENT

To the extent permitted by law, Duca del Cosma gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items on the website.

We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices are shown are correct at the time of publishing and that all items have been described fairly. Whilst all reasonable effort has been taken to accurately display the colour of items, we cannot guarantee that your monitor's display will accurately reflect this.

All sizes and measurements are approximate; however, we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are EU sizes.

We reserve the right to change item information at any time, including prices, colors and sizes.

 

PRICES AND PROMOTIONS

Prices set out on the website include VAT for items delivered within the EU. Prices are exclusive of delivery charges. Items shipped internationally are not charged VAT. Tax inquiries regarding internationally shipped items should be raised with local tax authorities. We reserve the right to alter prices at any time.

If we discover an error in the price or description of an item you have ordered, we may cancel your order at any time up to the point item(s) are dispatched. In the event we become aware of an error, you will be contacted regarding whether you wish to proceed with your order at the correct price or cancel it. If we do cancel your order, you will receive a full refund of any charges paid in advance.

We continually update our online store. From time to time our retail stores may run special local promotions, which may not be available on our website, or we may offer special promotions online that are not available in the retail stores. Products on our website may therefore be priced differently to those in our stores. Some website promotions may not be available to customers in particular jurisdictions.

 

DAMAGE TO YOUR COMPUTER

Whilst we strive to keep our site updated, we cannot guarantee that the site and its contents are completely free of technical errors, viruses or other system failures that may harm computers or other technologies. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with the Duca del Cosma website. This statement does not affect your statutory rights as a customer.

 

LIMITATION OF LIABILITY

To the extent permitted by law, Duca del Cosma will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, Duca del Cosma is not liable for breaches of terms and conditions or a failures to perform if the cause of delay or failure is beyond our reasonable control.

Duca del Cosma's total liability for any claim, howsoever arising, will not exceed the price paid for the goods supplied by Duca del Cosma to the customer, together with any postage costs incurred. Certain liabilities cannot be excluded by law. Nothing in the Terms of Sale limit our liability for these, including of death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

 

ACCOUNT SECURITY

You must use the site for lawful purposes only. By registering with us, you recognize that you are responsible for all access made to the site using the log in details that you provide us with. It is your responsibility to ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.

 

MESSAGES DISCLAIMER

You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offense or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to reject any order you may place and remove any such comments placed by you.

 

SUSPENSION OF THE WEBSITE

We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorized material, and also to terminate your use of the website if you breach any of these Terms and Conditions. Whilst Duca del Cosma strives to grant uninterrupted access to the website, access may be suspended, restricted or terminated at any time.

 

PROMOTION CODES

Promotion codes can be redeemed by entry in the supplied field at the checkout. Where you use a valid promotion code, the following additional terms and conditions apply to discounts received:

  • Promotion codes will only be available within the conditions stated in the offer
  • Promotion codes are only valid until the date published
  • Promotion codes are only redeemable for purchases made on this website (ducadelcosma.com)
  • Promotion codes are not refundable
  • Only one Promotion codes may be used per customer per transaction.
  • We reserve the right to end any Promotion codes at any time including prior to the advertised end date without notice.

All competitions and promotional activities are subject to changes at any time; please refer to their Terms and Conditions.

 

CONTACT US

If you have any questions, please feel free to contact us via email; [email protected] or call us on +31 (0)85 250 00 10.